OUR SIMPLE, 30-DAY RETURN POLICY
STRAIGHT FORWARD, EASY RETURNS FOR 30 DAYS FROM DATE OF PURCHASE.
REASONABLE RESTOCKING RATES.
EASY 3-STEP RETURN PROCESS.
PRODUCTS THAT CAN’T BE RETURNED
- Items without a valid RMA number.
- Items sold as Clearance, open box, etc.
- Items that has sustained any physical damage or malfunction due to personal negligence.
- Media, such as Vinyl Records, CDs, etc.
- Turntable Cartridges and needles.
- Software products.
- Spare parts (e.g. knobs, faders, stickers, etc.)
- Out of production or special order Items.
- Any bundled items (must be returned in full).
- Any product used at your mouth or ear (due to sanitary issues).
Including but not limited to headphones, microphones, etc.
STEP 1: If it’s been within 30 days from the purchase of your item(s), please fill out the RMA form below and we will contact you within two business days. If it has been more than 30 days and/or your item is defective, please contact the manufacturer. This page should help.
STEP 2: After you submit the RMA form above and we reply back to you, re-pack item(s) in their original packaging, including all manuals, disks and accessories, as you received them. If manufacturer’s box/packaging was shipped to you inside of a larger box, make sure to ship your return the same way. When returning item(s), make sure to include with RMA Number. We also require that your shipment has a Signature Confirmation.
DECKADEMICS TERMS OF RETURNS
If it’s been within 30 days from the time of your purchase, and your item does not fall on the list of items we do not accept as a return, please continue to step 1 to fill out our RMA form. Please note: we do not accept returns after 30 days. If your item was purchased more than 30 days ago and is defective, please contact the manufacturer (contact information here). Details:
- Submit RMA within 30 days of purchase.
- Allow two business days for RMA processing.
- Deckademics does not offer return shipping.
- Original Shipping/Handling not refundable.
- Any item returned without a valid RMA Numberr and not claimed within 30 days will be discarded.
STEP 3: After shipment is received, Deckademics will inspect the product to determine product(s) condition. Restocking fees are minimum 10% and vary depending on type of return. See details below:
- New – Manufacturer’s box still sealed: 10%
- Like New – Open-box, original packaging, no visible wear, all manuals, accessories present: 15%
- Used – Missing original packaging (manuals or accessories) and/or visible wear: 20+% (Determined After Inspection)
- Defect – Item is malfunctioning or damaged out of box. See Defect Handling, below. – N/A
FAQ: WHY RESTOCKING FEES?
Maintaining trust with our customers is our top priority, which is why we want to communicate clearly and honestly. If we sell an item as New, it must be absolutely, never-been-touched-since-the-factory New. This means that products returned to us cannot be resold as New in good-faith, because they’re not. Even if you only opened the box one time, looked around and browsed through the manual, to the next DJ or Producer, this item is no longer New. As a result, if you return a functioning piece of equipment, we must resell it as Used to the next customer, even if it still looks, sounds and smells great.
Since gear returned to us must be deeply discounted to be resold as Used, in addition to our cost of packaging, shipping and handling, we have to charge a restocking fee. This makes our extremely generous return policy viable. It’s also the reason why so many pro-audio retailers don’t allow returns at all.
This is the level of honesty you expect from us.
FAQ: REGARDING FINANCING RETURNS
If you are returning an item financed that is financed, any interest paid is non-refundable. Non-refundable interest has no impact on above restocking fees.
FAQ: WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
To get you the best help with your issue, manufacturing defects will first be addressed with the respective manufacturer’s Warranty Department. Manufacturers employ the best technicians to assist you and determine if your item is truly defective or damaged.
Per manufacturer’s warranty department, either manufacturer or Deckademics will replace defective unit with a functioning one. If manufacturer delegates fulfillment to us and you no longer want the same model, we’ll be happy to issue store credit for the full price of original item.
FAQ: WHAT IF I ORDERED THE WRONG ITEM?
The standard return policy applies. Even in situations where the wrong product is purchased, we still need to cover the cost of shipping, packaging, inspecting and restocking the item. And again, your product must be represented as “Used” to the next person that buys it. Without restocking fees, our generous return policy is not viable, regardless of the reason for return.
FAQ: WHAT IF MY ITEM IS RETURNED BECAUSE I DON’T ACCEPT IT FROM CARRIER?
The greater of 10% restocking fee or cost of shipping there and back applies to the return without exception.
Every time you purchase from us, we accept a number of costs including packaging, handling and shipping. As our friend and customer, we’re happy to do this for you. However, if you do not accept your package, it is returned to us at our expense and all of those costs double. Therefore, we have to charge a restocking fee. It’s the only way our free shipping and 30-day return policies are sustainable.
You’re responsible for receiving your shipment, so please make sure you or someone else will be available to do so at your shipping address or communicate with carrier (e.g. UPS, USPS or DHL) about when/where your package can be picked up.
HAVE QUESTIONS ABOUT OUR 30-DAY RETURN POLICY? Email returns(at)deckademics.com